Call Centre and Customer Service

Logistics Dispatcher

Contract

IT Resource Solutions

Logistics Dispatcher San Jose, CA
Salary: $20 – $22

Are you a Customer Service Rep. looking for your next opportunity or are you looking to get your foot in the door with a great organization? If so, this is the perfect opportunity for you! Our great client is currently looking for a Logistics Dispatcher to join their team on 2 month contract (with possible extensions). Below are the responsibilities and requirements for this great opportunity. The manager is looking to fill this role quickly, so apply today!

Responsibilities

  • Endeavors to maintain harmonious relations with customers at all times. 
  • Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives. 
  • Acts as an information source for company Managers on field information. 
  • Receives customer requests for service. 
  • Acts as the first step in creating the service call and schedule.
  •  Gathers pertinent information – determines type of equipment, necessary supplies and test equipment required to execute the service call. 
  • Receives and processes salt/chemical orders from Sales, Service, and customers. 
  • Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites. 
  • Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability. 
  • Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules. 
  • Alerts all pertinent Managers to developing field situations and customer related call ins. 

Qualifications/Requirements:

  • HS Diploma or GED Equivalent 
  • 1-year work experience demonstrated Customer Service skills.
  • Proficiency in SAP Microsoft Office (Word, Excel, Powerpoint) Proficient keyboarding skills.
  • Eligibility Requirements:
  • Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
  • Ability and willingness to work alternate work schedules.
  • Ability and willingness to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Desired Characteristics:

  • Associates Degree in Business or Science highly desirable.
  • College coursework Chemistry eight hours preferred.
  • 1 year work experience in Dispatch for a Service Industry desirable.
  • 1 year work experience with multi line telephone and two way radio communications desirable.
  • Working DOT knowledge.
  •   Experience with Water Treatment Industry in Logistics or Services.

 

Tagged as: Logistics Dispatcher