Call Centre and Customer Service

Call Center Agent

Contract to Hire

IT Resource Solutions

Call Center Agent Jacksonville, FL
Salary: $15.00 – $15.15

This opportunity is with a great a local utility company and has an opportunity to become a long term opportunity.

Principal Duties:

  • Provide exceptional customer service while efficiently and effectively managing customer calls.
  • Efficiently and accurately execute all transactions including inquiries, complaints, etc.
  • Identify customer needs through in-depth probing
  • Swift problem solving and issues resolution with the application of sound judgment and fact gathering.
  • Management of daily workflow to attain prescribed timeline and quality metrics.



  • Call Center and Customer Service experience is required: 2-4 Years of previous call center experience.
  • Willing to work in a call center environment with heavy telephone customer interaction.
  • Strong Interpersonal & Communication (verbal and written) skills: professional, courteous, empathetic, level-headed, composed, adaptable and accountable
  • Excellent customer service.
  • Must demonstrate a history of strong job attendance (absences are not permissible during the 5-week training) and workers must maintain department attendance standards at all times for the duration of the assignment.
  • Candidates must demonstrate effective listening skills, the ability to problem solve and negotiation abilities.
  • Proficient using a CRM, computers, MS Windows navigation and the Internet.
  • Candidates must possess a proven record of dependability, be able to self-manage and have excellent time management skills.
  • This is a busy environment and candidates must be able to successfully handle stressful situations while managing a heavy workload.


Education Requirement:

  • High school diploma or equivalent is required

Tagged as: Call Center Agent