IT Resource Solutions
Remote Help Desk Support – New York Only New York State
Salary: $16 – $17
- MUST LIVE IN NEW YORK STATE
- FULLY REMOTE
- CONTRACT OPPORTUNITY
The Help Desk Analyst will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. You may also install, configure, administer, support and analyze the network status monitoring tools. We provide 24/7 support and offer 1st, 2nd and 3rd shift schedules with the opportunity for advancement.
The Help Desk Analyst is primarily responsible for:
- · Performing technical customer support to our NYS client via telephone, chat and email support
- · Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
- · Performing call backs as required
- · Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
- · Acting as a subject matter expert (SME) across limited subject areas.
- Training and mentoring other service desk associates as needed