IT Resource Solutions
Customer Service Rep. Raleigh, NC
Salary: $15 – $15
- Remote! (only need to be onsite 2x a month)
- $15.00/hr !
- Interview ASAP!
Job Description
Provide assistance to the Medicaid recipient call center team asking as a SME for questions, assisting the supervisor with redirection, and taking escalated calls.
Responsibilities:
- Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
- Places outbound customer service or customer satisfaction calls, as required by client.
- Completes call guides; gathers and verifies required information.
- Attends telephone skills and program information training sessions; adheres to established levels of service.
- Adheres to established customer service and documentation standards within required time frames.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Performs clerical or administrative duties as assigned.