Customer Care II

Contract to Hire

IT Resource Solutions

Customer Care II Raleigh, NC
Salary: $ – $

  • Remote! (only need to be onsite 2x a month)
  • $15.00/hr !
  • Interview ASAP!

Job Description

Provide assistance to the Medicaid recipient call center team asking as a SME for questions, assisting the supervisor with redirection, and taking escalated calls.

Responsibilities:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Tagged as: Customer Care II